Q: I'm having trouble printing through INTELLIscribe® to an Epilog Legend Engraver. Some problems are as follows:
- The status window shows "submitted" or "started", but the job never prints
- A message stating "List index out of bounds(0)" is received
- The job prints but says "Failed" in the status window
- A job prints over and over again
A: These steps should resolve most issues when spooling print jobs to Epilog Legend Engravers:
- Upgrade to the latest version of INTELLIscribe. This can be downloaded here.
- In the virtual printer port wizard, configure the "Relax port restr" parameter to "no".
- In the virtual printer port wizard, configure the "Data File Ack" parameter to "no".
- In the virtual printer port wizard, configure the "LPD queue name" parameter to "Legend".
If the problems are still not solved, verify that your TCP/IP network configuration is correct. If you already have a network at your location, contact your system administrator for help on configuring your engraver and PC correctly.
If you are in an environment with only a single PC and an engraver, verify the following:
Your engraver and PC must have a different IP address
The default IP address for Epilog Engravers is 192.168.98.1 and the subnet mask is 255.255.255.0. You must configure the computer's IP address to be similar (on the same network of 192.168.98), but not identical. We suggest setting it to 192.168.98.2 and subnet mask the same 255.255.255.0. Once this is accomplished and the computer is restarted, try pinging the engraver with the command
If you receive 4 replies to your ping, then your configuration is correct.
If you are connecting through a network hub
Verify that your network cables are "straight through" cables. Straight through cables should be used in this instance because cross-over is accomplished by the hub.
If you are connecting directly to the Engraver from the PC
Verify that your network cable is a "cross-over" cable. Cross over cables are used in this instance to provide the network proper "listening" and "talking" wires.