Use any of these to get technical support:
- use the contact form, select "Technical Support" from the Category list, then send us your issue
- send us email at support AT brooksnet DOT com
- call +1 208 523 6970 during business hours, 8 AM to 5 PM Monday through Friday, Mountain Time (same as Denver, or Pacific plus one hour)
We offer free pre-sales technical support during the 21 day evaluation period. The period can be extended an additional 21 days if needed.
All our products include one year of technical support and updates included in the purchase price.
Typical tech support activities for us include assistance with setup and configuration; sometimes we're asked to remote into a system for hands-on assistance; we analyze data files for recommendations on processing; and other forms of trouble shooting.