Q: When sending a print job from the AS/400, it goes into a holding (*HLD) status, and does not print. There are no messages logged to the RPM Remote Print Manager® ("RPM") log when this happens.
A: This is caused when a connection cannot be made from the AS/400 to the RPM host. To resolve the issue, verify the settings in the OUTQ match the recommended settings on our AS/400 setup instructions. To begin modifying the OUTQ, follow these instructions.
- From an AS/400 command prompt, issue this command, substituting your OUTQ name where appropriate: ENDWTR outq name *IMMED.
- Wait 15 seconds, then issue this command, again substituting your OUTQ name where appropriate: CHGOUTQ outq name. Press F4 to prompt, rather than the Enter key. If you press the Enter key, start again from the beginning.
- Press F9 to view all parameters, then compare your settings with our AS/400 setup instructions.
Verify the RPM host's IP address or DNS hostname are configured properly, and that there are no firewalls between the AS/400 and RPM that may be blocking the connection, including the Windows XP Service Pack 2 firewall. If the Windows Firewall is the cause, we show you how to add a firewall exception.