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RPM Software Update

Screenshots in this article are from RPM 7.0.

If you’ve ever wanted a concise guide to updating your RPM Remote Print Manager® (“RPM”) software, this is the article you need.

Here is the breakdown of what you can expect to find below:

  1. Before you update
  2. What version do you have now
  3. Can you update
  4. What is the current version of RPM on our website
  5. Where to get the update
  6. Troubleshooting

Before you update: our best advice

Let’s say you are considering updating RPM. Before you go any further:

How to tell what version of RPM you are currently using

UI version

This snip is from the title bar at the top left of the RPM user interface. This text tells us:

How to tell if you are eligible to update

In the user interface, go to Help / License.

RPM license status

Your license status should resemble this one.

Let’s take a look at the “Supported” date. This one reads “12/30/2026 5:00:00 PM”. That means that until 5 PM on December 30, 2026, this RPM is eligible to update.

You can also look in the user interface on the Events tab, the event log. Each time RPM starts, it records in the event log several status items, which we hope are useful. One of those items is the License status. Here is a recent entry from a test computer:

License status - 2026-11-11 17:54:56.167
RPM support expires in 50 days on 2026-Dec-31, XXXX-XXX-XXXX for TEST-VM / Brooks Internet Software, Inc., licensed for 249 devices, QueueFolders is licensed

This text tells us there are 50 days left to renew support on this license, so yes, it is eligible to update.

How to determine the latest version of RPM

Remember that the user interface told us the installed version is 7.0.0.637. There are three ways to know if this is the newest version or not.

  1. In the user interface, go to Help / Check for Updates. The dialog shows Checking… while it contacts our website:

    Checking for updates

    Then it shows the result:

    Available Updates

    Installed Version is what you have; Current Release is the newest version on our website. Here both are 7.0.0.637, so this RPM is up to date. Check for updates on startup runs the same check each time the user interface starts.

  2. Go to our website and click on the Download button. It’s the orange button at the top of every page on our site:

    Download

    The Download page lists the current RPM version:

    Download page RPM version

    The Version line shows the current RPM version, which again is 7.0.0.637.

  3. If you are interested in the history of RPM updates or want to get more detail than a version number alone, we have maintained the “RPM Roadmap” since August 2002. The newest entries are at the top. On our website, go to:

    Products / RPM Remote Print Manager / RPM Roadmap

    We maintain this page diligently, so it’s reasonable for you to expect the information here to be current.

Where to get the update from

We support two ways for you to get an RPM update:

  1. In the user interface go to Help / Check for Updates

    The Current Release version number is a link. Click it to download the newest installer with your default web browser, then run the installer to upgrade. Please note that we do not have an automated way to check your license, and we cannot ensure automatically that your support is active.

    When we have a preview (beta) release newer than the current release, the dialog also shows a Preview Release link.

  2. You can get the current installer from the Downloads page, as described just above. Look for the blue Download button and click that.

    Note that you are responsible for figuring out if you have RPM Select or Elite. Please refer to the top of this page to see how to determine that. The web page is not set up to do that for you.

Troubleshooting

  1. When I click Help / Check for Updates, it says Checking… and nothing happens, or (in RPM 6.2) the cursor spins and nothing happens.

    This answer assumes you have a working Internet connection and can find our domain, brooksnet.com.

    If you can get to our website, then the reason for this is probably that we left the version string for the Beta product blank in our versions XML file because at the time there was no beta version. Older versions of the user interface had a problem with that.

    However, “Check for Updates” is merely a convenient way to download the installer. Please go to the section just above this regarding the Download page on our website, then select the right version for your installation.

    Newer versions of the user interface take into account that the Beta string may be blank, and display just the current release version. RPM 7 shows Checking… while it waits, and reports if it can’t reach our website (next item).

  2. When I click Help / Check for Updates, I get this:

    Available updates disconnected

    Couldn’t reach website means our server is inaccessible from your print host. The Latest version link opens our download page in your browser, which only helps if the browser can reach the internet. Otherwise you will need to go to another machine to download RPM using the website. First, identify the edition of RPM you need: Elite or Select. Then follow our download instructions above (the blue Download button) to get what you need.

  3. When I install, I get a message saying I have to uninstall the old version.

    The reason for this is that you have a mismatch between the version currently installed and the one you are installing. Most likely, you have a 32-bit RPM 6.2 installed; RPM 7 is 64-bit only. Or, you could be trying to install RPM Elite over RPM Select which is prevented.

    That message is out of our control, but it’s accurate. Please deactivate the license, then uninstall the old version first, and finally rerun the installer. You won’t lose your configuration and should have no issues doing it this way. Don’t forget to activate the new license.

  4. I received an error message about failing to overwrite files.

    Do not abort the update process! Review the section above titled “Before you update: our best advice.” Open programs can cause file deletion problems. You might also use the Windows task manager or a similar alternative to see if one of our programs didn’t close correctly: rpmsrv.exe, pdfgen.exe, rpmgui.exe, QueueFolders.exe, CrashSender1403.exe. If you are unable to do so, contact your IT administrator or search the web to learn how to do it.

    You can also try deleting the file manually. Modern versions of Windows Explorer will often display the program name or process id of the program that has the file locked. There are also several third-party programs that you can use to determine why a file is locked and to potentially unlock it by closing the handle to it.

    Terminate the offending program or rename or delete files out of the way manually and click Retry on the installer’s message prompt.

  5. If all else fails, contact our support team to see if someone can remote into your system.