Online help

FAQs

Frequently Asked Questions Read more

Installation, upgrades, manuals

Instructions for installing and upgrading our products, and PDF manuals Read more

System setups

Configuration for customer systems Read more

Firewall support

How to add a Windows firewall exception Read more How to configure your firewall Read more

Technical support

How to get pre-sales and product support Read more

"RPM is not working."

We have put together a troubleshooting guide for those situations where RPM does not seem to be doing "anything." Read more

License FAQ

A compilation of customer questions and support issues on product licensing Read more

Migrate RPM

These are the step-by-step instructions you need to migrate your RPM settings and license from the old server to a new server. Read more

Database maintenance

It might seem intimidating, but you'll be pretty close to an expert using this guide. Read more

Access to license status

We have made it easier to track down your license information to save time contacting our technicians for support. Read more

Remote Assistance

A Brooks technician should be guiding you here on your phone call in progress. Read more